Go to the website or download the Nextbike application and:
You will receive a PIN to your account via SMS.
That’s all, you can already use our bikes!
Use the Nextbike application:
The rental will start with an automatic release of o-lock blockade (is located on the back wheel). While the blockade is released you will hear a characteristic sound.
Have a nice ride!
What to do if your O-lock did not open?
Just try to move the wheel in a manner ensuring that the spokes do not block the movement of the lock, and then use the “OPEN” option, which is available in the active rental – it will send another request to open the o-lock.
Do you need to pause your rental, however you don’t want to return the bike? Click and close!
Open the Nextbike application and:
Close the o-lock on the bike (it’s on the rear wheel).
Now you can walk away from the bike and it will still be on your account. The stopover is included in the rental time – the stopover is NOT a RETURN.
When you want to resume the use of the bike, open the Nextbike application and:
Close the o-lock (is located on the back wheel). It is the only way to correctly complete the rental. The bike will be returned automatically after fastening the lock.
Stands at stations only serve as bicycle support. You can put the bike in the stand, but you must close the o-lock to return it.
IMPORTANT! You can pause your journey and use the stopover function outside the station, however the bike must be returned at the station.
In such case, check the answers in the FAQ section, which is available on the website. Moreover, you can also: call us, write an e-mail to us or use the “Support” tab that is available in the menu of the Nextbike application.
Use city bikes whenever you like.
Account removal instruction may be sent by email or letter.
Remember! Before you delete the account, make sure your account has a balance equal to 0 PLN. If you have unused means on the account, indicate a bank account number to which they are to be refunded.
Yes, as long as they are above 13 years of age and their parent or legal guardian grants consent for this. Such consent must be scanned and sent in an electronic/hardcopy format to the address of the operator. Sample consent is available in the TERMS OF SERVICE tab. During registration, details of the minor who will be using the system must be indicated.
You can top up your account after logging in to our mobile application or website. Available methods of payment include, among others, payment card, bank transfer or BLIK.
Go to the website or to the Nextbike mobile application and use the “FORGOT PIN” / “FORGOT PIN?” Option.
The account is active when you have at least 10 PLN.
Make sure that you have completed the registration process, i.e. you have completed all required data in your account and clicked on the activation link that have been sent at your e-mail address.
An account may also not be active in the event of a blockade if you have not acted in accordance with the rules. In order to determine the reasons for inactivity, you can contact the 24-hour Call Center or send an inquiry using the contact form.
Yes. Rower Miejski System is compatible with other Nextbike systems, which means that setting up an account in one of the systems enables the use of bike rental stations in other cities, provided that these systems allows for such a possibility.
In the Nextbike mobile application:
If the o-lock does not open try moving the wheel so that the spokes do not block the movement of the lock and use the “OPEN” option available on the active rental, which will resend the request to open the o-lock.
Yes, STANDSTILL is not a bike return – the rental period is still counted.
In the Nextbike mobile application:
Check correct positioning of the rear wheel – it should be positioned evenly towards the o-lock blockade so that it could cover it without touching the spoke.
In case of further difficulties, contact our 24/7 open Call Center.
Check if the o-lock blockade positioning is correct – it should not touch the bike’s spoke. If it gets in the way, change the position of the rear wheel.
In case of further difficulties, you can use the “OPEN” option available on the active rental, which will resend the request to open the o-lock blockade.
You can only return your bike at the SRM station.
Stands at stations only serve as bicycle support. You can put the bike in the stand, but you must close the o-lock to return it.
At the SRM station.
The locations of stations may be found on the website under MAP OF STATIONS as well as in the Nextbike mobile application.
Has your rented bike been stolen? You must inform our Consultant immediately about such case, by calling our 24/7 Call Center.
If, during your bike rental, an accident or a collision occurs, write down a statement and/or call the Police to the site. Moreover, remember to inform our 24/7 Call Center about the event within the maximum of 24 hours from the time of its occurrence.
Information containing the number of your rented bike with a description of a defect must be passed on by means of our mobile application, contact form or through calling our 24/7 Call Center. Our maintenance crew will handle the defects as soon as possible and your Submission will allow up to react even faster!